Award for Service Excellence Reflects Commitment to Clients
Barnes Dennig is proud to announce recognition for outstanding client service with ClearlyRated’s Best of Accounting Award for the third year in a row. ClearlyRated’s Best of Accounting® Award recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients.
Barnes Dennig’s overall Net Promoter Score (NPS) of 88.2 puts the firm in the upper echelon of client satisfaction, along with Testla, USAA, Amazon, and Starbucks – companies legendary for outstanding service. NPS ranges from -100 to 100, and anything above 70 is considered world-class. The average for accounting firms is 38 – and that’s up sharply from 2020’s average of 24. ClearlyRated’s recognition demonstrates Barnes Dennig’s deep commitment to client service and client satisfaction: According to ClearlyRated data, clients of 2021 Best of Accounting winners are 2x more likely to be satisfied than those who work with non-winning firms.
The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients. Winners are featured on ClearlyRated.com – an online business directory that helps buyers of professional services find service leaders and vet prospective firms – based exclusively on validated client ratings and testimonials.
“The Best of Accounting Award along with our Net Promoter Score and the number of client shout-outs for members of our team is a great testament to the dedication, passion, and professionalism we put into our relationships with them,” said Barnes Dennig Managing Director Jay Rammes. “Our focus in client service is in making our clients’ lives easier and making things better than they were, and we do that by making the process as efficient and painless as possible or by delivering the most value through the best advice we possibly can. The past year brought incredible new challenges for everyone, and I’m so proud of our team for how they continued to serve our clients and help them through.“
“After one of the most turbulent years in modern history, winners of the 2021 Best of Accounting award have proven their commitment to go above and beyond in support of their clients,” said ClearlyRated’s CEO and Founder, Eric Gregg. “These service leaders have demonstrated their capacity to be agile, to be precise, and to prioritize the client experience above all else. It is my honor to celebrate and showcase the 2021 Best of Accounting winners alongside feedback from their actual clients on ClearlyRated.com!”
See what Barnes Dennig clients have to say about us and get information on other awards and recognitions the firm has received – then contact us to find out how we can make your life easier with outstanding value, the best advice possible, and streamlined, painless services.