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 Industries We ServeOur expertise covers a wide range of industries including Construction, Healthcare, Manufacturing, Not-For-Profit, Real Estate and Wholesale / Distribution.  |
2009 Client Satisfaction Report CardKeeping score is a way of life in business, in sports, in the stock market, etc. Without feedback on how you’re doing, monitoring of performance and continuous improvement are difficult. The scores and comments our clients give us based on the quality and value of our work are of utmost importance to all of us at Barnes Dennig.
Since 1996 we’ve kept score with the help of Wm. Law & Associates. This independent organization utilizes telephone interviews to gather feedback from a representative sample of our clients each year. The ultimate goal of this endeavor is to identify service areas where we are fully meeting the needs of our clients as well as areas that provide opportunity for improvement. We thank the 81 clients who participated in 2009 and we are hopeful that those clients selected for the feedback program this year are equally generous with their time.
Since scorekeeping is much more meaningful when it’s communicated to all those involved, the attached page presents a comprehensive look at our “client service report card.” This feedback helps us build team member education programs, fine-tune our approach to service delivery and identify service areas we may need to provide in the future.
The details of the ratings we received in 2009 as part of our annual client satisfaction interview process are shown below. The ratings are based on a 10-point scale with 10 being the highest achievable score:
2009 Client Satisfaction Interview Program Detail Report
[Based on 81 client interviews]
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