"There’s a level of continuity that we probably wouldn’t get from a larger firm. And then there’s the ability to have contact with the firm as often as you’d like, that responsiveness that you wouldn’t get from a larger firm."

Dave Davis

CFO of Grote Enterprises

"With Barnes Dennig, we don’t have to worry that they understand our business that hasn’t been an issue at all—and it saves us a lot of time."

Jim Fuller

CFO of Danis Building Construction Company

"Barnes Dennig asks the good, solid practice-related questions that the other firms just don’t have a clue about."

Mark Moler

President and CEP of TP Mechanical Contractors

"It’s like we’re growing together, and it’s nice to have an auditing firm that is willing to have that type of relationship. There is a very strong mutual respect there."

Kay Brogle

President and CEP of Healthy Moms and Babes

"We were looking for someone who, instead of coming in handling our audit and tax preparation with a different team each year, would help us set some standards and requirements to streamline the process."

Marcia Miladinov

Senior Business Administrator of UC Physicians Orthopedics Center

"With Barnes Dennig, the Director meets individually with the practice at the beginning of the audit and presents an individualized audit program."

Bob Maue

CFO for the UC Physicians’ Department of Radiology

"It saves an awful lot of time when Barnes Dennig is here, because they’re in and out in a flash because they do their homework so well."

Murali Muraleetharan

Clovernook Center for the Blind

"We were impressed with Barnes Dennig’s continuing education seminars, quarterly roundtables, and benchmarking surveys. They offer things that add value to our business."

Joe Elfers

CFO of LOTH, Inc.

Continuous Improvement Through Client Feedback

Barnes Dennig is of the size and caliber to truly commit to being responsive and insightful. Our firm engages Wm. Law & Associates to conduct telephone interviews with our clients regarding their satisfaction with the quality of our service and the depth of our understanding of their needs. The program has been conducted since 1996 and recent findings are noted below (based on a 10-point scale with 10 as the highest achievable score):

Client Satisfaction Interview Program
Detail Report

Relationship Director Feedback
	Professional Competence		9.55
	Attitude		9.80
	Responsiveness		9.33
Client Service Team Feedback
	Responsiveness		9.24
	Attitude		9.60
Employee Benefit Plan Audit Team Feedback
	Knowledge		9.31
	Responsiveness		9.23
Overall Satisfaction Feedback
		Willingness to Refer	98%
		Overall Satisfaction Rating	9.30

This formal process is only one of the avenues available to our clients to contribute feedback. Clients are encouraged to speak with any member of our staff at any time or to call Managing Director Steve Hube with feedback or questions.

Steven P. Hube, CPA
Managing Director
Email
513.241.8313